Sales Operations Analyst
Key Responsibilities
- Support day-to-day sales operations and coordination activities.
- Maintain sales trackers, reports, dashboards, and operational records.
- Assist in sales follow-ups, task tracking, and process management.
- Coordinate with internal teams to ensure timely execution of sales activities.
- Support process improvements to enhance sales efficiency. CRM Management
- Update and maintain accurate data in Zoho CRM.
- Track leads, opportunities, follow-ups, and pipeline activities.
- Generate CRM reports and maintain data hygiene.
- Assist in improving CRM processes and documentation.
Proposal & Documentation Support
- Prepare and coordinate proposals, quotations, presentations, and business documents.
- Maintain documentation and version control.
- Support RFP/RFQ preparation and submission.
- Assist in managing contracts, NDAs, and other business documentation.
Administrative & Coordination Activities
- Coordinate between Sales, Operations, and Leadership teams.
- Schedule meetings and prepare Minutes of Meeting (MoM).
- Track action items and ensure timely follow-ups.
- Maintain internal process documents and operational records.
Research & Data Support
- Conduct market and lead research.
- Support lead qualification and data collection activities.
- Utilize AI and productivity tools to improve operational efficiency.
- Prepare reports and business insights for management review.
Required Skills & Qualifications
- MBA (Marketing, Sales, Operations, Business Analytics, or related specialization)
- Bachelor's degree with 1–2 years of relevant experience in Sales Operations, CRM Management, Business Coordination, Administration, or Proposal Support.
- Strong organizational and documentation skills.
- Good written and verbal communication skills.
- Basic understanding of CRM tools (Zoho CRM preferred).
- Proficiency in Microsoft Excel, Word, and PowerPoint.
- Strong analytical and problem-solving skills.
- Ability to work in a structured and process-oriented environment.
Preferred Background
- Fresh MBA graduates with internship or project experience in Sales, Marketing, Business Operations, or CRM are encouraged to apply.
- 1–2 years of experience in Sales Operations, Business Coordination, CRM Management, Proposal Management, or Administration.
- Candidates with legal, documentation, or contract management exposure will have an added advantage.
- Exposure to IT, SaaS, ERP, Automation, Manufacturing, or the Drone industry is a plus.
- Familiarity with AI productivity tools such as ChatGPT, Microsoft Copilot, or similar tools is desirable.
Key Traits
- Strong ownership and accountability.
- Excellent coordination and follow-up skills.
- Detail-oriented and highly organized.
- Analytical mindset with a willingness to learn.
- Ability to work independently and collaboratively
- Positive attitude and adaptability in a fast-paced environment.
- Strong time management and prioritization skills.
What You'll Gain
- Hands-on exposure to end-to-end Sales Operations.
- Experience working with Zoho CRM and modern sales processes.
- Opportunity to work on proposals, business documentation, and strategic sales initiatives.
- Exposure to AI-powered productivity tools and business automation.
- Cross-functional collaboration with Sales, Marketing, Leadership, and Operations teams.
- Clear career growth opportunities in Sales Operations, Business Operations, and Revenue Operations (RevOps).